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TERMS AND CONDITIONS


Terms and Conditions

 

 

 

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Payment Terms

  • Terms of payment are always 100% upfront. Please review your order items and shipping information carefully. Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from between 3 and 5 business days. Unfortunately, this is out of our control so please be sure your order information is accurate.

 

  • Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made. Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. Your billing address must match your shipping address in order to complete a transaction on this site. Ony-X-Tensions reserves the right to request additional payment and shipping verification after an order is submitted.

 

 

Order Processing/

Shipping

  • PROCESSING TIME FOR CUSTOM WIGS IS 20 BUSINESS DAYS WITH THE EXCEPTION OF WIGS ORDERED UNDER THE "READY 2 SHIP" COLLECTION. All wig units are MADE TO ORDER.  Changes to orders after they are placed is not permitted without cancellation. All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered ONCE SHIPPED. Orders would be shipped once payment is confirmed and cleared. International orders typically take up to 10 business days for delivery and are shipped via FedEx. Ony-X-Tensions reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.

 

Return Policy

  • Due to the nature of our products, all sales are final. NO EXCEPTIONS.

 

  • DUE TO THE DELICATE NATURE OF LACE CLOSURES, LACE FRONTALS, OR ANY LACE PRODUCTS, THEY CAN NOT BE EXCHANGED OR REPLACED. IT WILL BE THE CUSTOMER’S SOLE RESPONSIBILITY FOR ANY LACE PRODUCTS THAT NEED TO BE REPLACED AFTER ANY AMOUNT OF TIME.

 

Limitation of Liability

  • Ony-X-Tensions, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Ony-X-Tensions will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Ony-X-Tensions is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Ony-X-Tensions, LLC is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

 

Errors and Shipment Delays

  • We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified time frame promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.